Terms of Service

Last updated: December 3, 2025

Effective date: December 3, 2025

IMPORTANT LEGAL NOTICE

PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR WEBSITE OR SERVICES. BY ACCESSING OR USING OUR SITE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ALL TERMS, DO NOT USE THIS SITE. THESE TERMS CONTAIN AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER.

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Healthy Hope ("Company," "we," "our," or "us") governing your access to and use of our website insurancemadesimple.ai (the "Site") and all related services (collectively, the "Services").

By accessing or using our Site or Services, you represent that you are at least 18 years old, are legally capable of entering into binding contracts, and agree to be bound by these Terms and our Privacy Policy.

2. Description of Services

Healthy Hope provides the following Services:

  • Health insurance comparison and quote generation
  • ACA marketplace enrollment assistance
  • Subsidy eligibility calculations and estimates
  • Connection with licensed insurance agents
  • Application processing and support
  • Educational resources about health insurance

Important Disclosures:

  • We are NOT an insurance company or carrier.
  • We are a licensed insurance agency and marketing organization.
  • We connect you with licensed agents and insurance carriers.
  • Coverage and pricing are determined solely by insurance carriers.

3. Consent to Communications (TCPA)

BY SUBMITTING YOUR INFORMATION ON OUR SITE, YOU EXPRESSLY CONSENT TO RECEIVE:

  • Phone calls, including pre-recorded and artificial voice messages
  • Text messages (SMS/MMS)
  • Communications using automatic telephone dialing systems (auto-dialers)
  • Marketing and promotional communications

Communications will be from Healthy Hope, our licensed agents, insurance carriers, and marketing partners regarding health insurance and related products.

Consent is NOT required to purchase any goods or services. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any text message or contacting us.

For complete TCPA disclosure, see our TCPA Consent page.

4. User Responsibilities

You agree to:

  • Provide accurate, current, and complete information during registration and application
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access or security breach
  • Use the Site and Services only for lawful purposes
  • Not impersonate any person or entity
  • Not transmit viruses, malware, or harmful code
  • Not attempt to gain unauthorized access to our systems
  • Not interfere with or disrupt the Site or Services
  • Comply with all applicable laws and regulations

5. Accuracy of Information

You are solely responsible for the accuracy of all information you provide. Inaccurate, incomplete, or false information may affect your eligibility for coverage, premium amounts, subsidy calculations, and coverage determinations. Insurance carriers may rescind coverage or deny claims if you provide false information. We are not liable for any consequences resulting from inaccurate information you provide.

6. No Medical, Legal, or Tax Advice

The information provided on our Site and through our Services is for informational purposes only and does not constitute medical, legal, or tax advice. We are not licensed medical professionals, attorneys, or tax advisors. Consult with appropriate professionals before making healthcare, legal, or financial decisions. Our agents can help you compare coverage options but cannot provide medical recommendations, legal counsel, or tax guidance.

7. Fees and Payments

Our enrollment assistance services are FREE to consumers.

  • We do not charge you directly for our Services
  • We receive commission from insurance carriers when you enroll in a plan
  • Premium payments are made directly to the insurance carrier, not to us
  • Commission amounts do not affect your premium or coverage

8. Intellectual Property

All content on our Site, including text, graphics, logos, images, software, and compilations, is the property of Healthy Hope or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works, publicly display, or commercially exploit any content without our prior written consent.

9. Third-Party Links and Services

Our Site may contain links to third-party websites, including insurance carrier sites, Healthcare.gov, and partner services. We are not responsible for the content, privacy practices, or terms of these third-party sites. Your use of third-party sites is at your own risk and subject to their terms.

10. Disclaimers

THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING:

  • IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
  • WARRANTY THAT THE SITE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED
  • WARRANTY THAT INFORMATION IS ACCURATE, COMPLETE, OR CURRENT
  • WARRANTY REGARDING PLAN AVAILABILITY, PRICING, OR COVERAGE
  • WARRANTY REGARDING SUBSIDY ELIGIBILITY OR AMOUNTS

All quotes and subsidy estimates are preliminary and subject to verification. Final premium amounts, subsidies, and coverage determinations are made by insurance carriers and CMS/Healthcare.gov.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • We are NOT liable for any indirect, incidental, special, consequential, or punitive damages
  • We are NOT liable for loss of profits, data, use, or goodwill
  • Our total liability shall not exceed ONE HUNDRED DOLLARS ($100) or the amount of commission received from your enrollment, whichever is greater
  • We are NOT liable for any actions or decisions of insurance carriers
  • We are NOT liable for coverage denials, claim disputes, or policy cancellations

Some jurisdictions do not allow limitations on implied warranties or exclusion of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Healthy Hope, its officers, directors, employees, agents, licensors, and service providers from any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Site or Services; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any information you provide to us.

13. Arbitration Agreement & Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or your use of our Services shall be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.

Class Action Waiver: YOU AND HEALTHY HOPE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Arbitration Rules: Arbitration shall be conducted by JAMS under its Streamlined Arbitration Rules. The arbitrator's decision shall be final and binding. Judgment on the award may be entered in any court of competent jurisdiction.

Opt-Out: You may opt out of this arbitration agreement by sending written notice to legal@insurancemadesimple.ai within 30 days of first accepting these Terms. Your notice must include your name, address, phone number, and a clear statement that you wish to opt out.

14. Termination

We reserve the right to terminate or suspend your access to the Site and Services at any time, with or without cause, with or without notice. Upon termination, your right to use the Site and Services will immediately cease. Sections regarding intellectual property, disclaimers, limitation of liability, indemnification, arbitration, and governing law shall survive termination.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes become effective when posted on this page with an updated "Last updated" date. For material changes, we may provide additional notice via email or a prominent notice on our Site. Your continued use of the Site or Services after changes constitutes acceptance of the modified Terms.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in Delaware.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and TCPA Consent, constitute the entire agreement between you and Healthy Hope regarding your use of the Site and Services, superseding any prior agreements.

19. Contact Information

For questions about these Terms of Service:

Healthy Hope

General Inquiries: support@insurancemadesimple.ai

Legal Inquiries: legal@insurancemadesimple.ai

Phone: 1-877-421-8620

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